Introduction:
Q: Can you briefly introduce yourself and tell us about your role at Wigs R Us Toronto?
A. Of course! My name is Molanda Josephs, and I am the owner and CEO of Wigs R Us Toronto. As the head of this fantastic wig boutique, I oversee all aspects of the business, from sourcing the latest wig & topper trends to providing exceptional customer service. My main goal is to ensure that every customer who walks through our doors leaves feeling confident and beautiful with their new crown.
Business Journey:
Q: Could you walk us through the journey of starting Wigs R Us Toronto? How did you initially establish your business?
A. Starting Wigs R Us Toronto has been a thrilling and passionate journey. From a young age, I loved wearing wigs to switch up my looks without damaging my natural hair. After facing disappointment with high-priced wigs, I embarked on a mission to find top-quality suppliers. Inspired by a fabulous friend who always rocked wigs and ponytails, I established Wigs R Us Toronto to provide clients with luxurious, trendy, and high-quality wigs.
Wigs R Us Toronto has been an incredible journey, fueled by my passion for helping women feel confident, especially during challenging times such as medical hair loss. It brings me immense joy to see my clients’ transformation and renewed confidence as they find the perfect wig that makes them feel beautiful and empowered.
Q: What inspired you to start a wig store catering to cancer patients? Was there a personal experience or a particular reason behind this decision?
A. What inspired me to start a wig store catering to cancer patients was witnessing their emotional challenges, especially regarding hair loss. I had a second business location in a medical clinic, where I couldn’t personally cut, color, or style wigs for patients. Instead, I used to refer them to a salon where I knew a highly skilled stylist in wig styling.
However, one day, the stylist contacted me and asked me not to send any more cancer patients to her salon because they would often cry in her chair. This revelation devastated me and made me realize the significant impact hair loss can have on individuals undergoing cancer treatment.
Q: What were some of the main obstacles or challenges you faced when starting your business? How did you overcome them?
A. Starting any business comes with its fair share of challenges. One of the main obstacles I faced was finding suppliers who could provide high-quality wigs and hair toppers. Over time, I established strong partnerships and conducted rigorous quality checks to ensure the products met our standards.
Business Operations:
Q: Could you tell us about the range of products and services you offer at Wigs R Us Toronto? What sets your store apart from other wig stores?
A. At Wigs R Us Toronto, we offer the broadest in-stock selection of high-quality human hair and synthetic wigs and toppers that cater to medical and fashion needs.
Our dedication to offering a unique and personalized experience sets us apart. We understand that choosing a wig or topper is a deeply personal and sometimes emotional journey, so we provide one-on-one complimentary consultations with our expert stylists. Our team takes the time to listen to our customer’s needs, preferences, and concerns, ensuring that they find the perfect wig that suits their style and enhances their natural beauty.
Q: Besides the physical store, you also have an online shop. How significant is the online presence for your business, and what benefits does it offer your customers?
A. Our online presence plays a significant role in our business. It allows us to reach a broader audience and provide convenience to customers who may not be able to visit our physical store. Our online shop provides detailed product information, virtual consultations, online booking, and easy ordering options.
Q: What criteria do you consider when selecting the wigs and hair toppers you offer your customers? How do you ensure their quality and suitability?
A. we consider factors such as quality, durability, comfort, and natural appearance when selecting wigs and hair toppers. We work closely with trusted suppliers who understand our customers’ needs. Additionally, our team personally tests each product to ensure top-notch quality.
In terms of suitability. We have wigs for fashion, medical hair loss, or to switch up your look. Our diverse selection accommodates skin tones, face shapes, and unique styles.
Q: Do you collaborate with any organizations or support groups for cancer patients to reach your target audience? If yes, please tell us about those partnerships.
A. We collaborate with various organizations, hospitals, and support groups for cancer patients. These partnerships help us reach our target audience and provide resources and support to those in need. We participate in events, offer discounted services, and contribute to fundraising efforts for cancer-related causes.
Impact On Cancer Patients:
Q: How do you see your business positively impacting the lives of cancer patients? Have you received any customer feedback or stories highlighting the difference your wigs and hair toppers have made?
A. Absolutely! We have had countless heartwarming moments where customers have found their confidence and regained their sense of self through our wigs and toppers. Just a few days ago, I was happy to see a client diagnosed with cancer as a kid recently celebrated 5 years cancer-free with her beautiful natural hair that grew back fabulously. Her mother regularly expresses gratitude on our social media accounts, recommending us to others in similar situations highlighting how our wigs and compassionate service helped her daughter feel confident and beautiful during treatment. We are honored to be a part of these incredible journeys and will continue to provide the highest quality service and products to empower cancer patients, especially kids with cancer.
Q: Cancer patients often face emotional challenges due to hair loss. How do you and your team emotionally support your customers during their journey?
A. Creating a safe and compassionate space for cancer patients to find wigs that looked natural and helped them regain their confidence. Witnessing the emotional turmoil and vulnerability of my clients triggered a strong desire within me to provide a supportive environment where they could comfortably explore various wig options and receive personalized styling services. Ultimately, my goal is to make a positive difference in the lives of cancer patients by helping them feel beautiful, confident, and empowered during their journey.
Challenges as a Female Business Owner:
Q: As a woman in the wig industry, have you faced any specific challenges or prejudices? How have you dealt with them, and what advice would you give aspiring women entrepreneurs?
A. As a woman in the wig industry, I have faced challenges such as stereotypes and gender biases. However, I have dealt with them by focusing on my expertise, knowledge, and the quality of our products and services. My advice to aspiring women entrepreneurs is to believe in themselves, seek mentorship, and surround themselves with a supportive network.
Q: How do you balance your personal life and business responsibilities? What strategies do you use to manage your time effectively?
A. Balancing personal life and business responsibilities can be challenging, but I have found strategies that work for me. I prioritize tasks, delegate when necessary, and set boundaries to ensure quality time for my personal life and the business.
Success And Future:
Q: How would you define the success of your business at this point? What milestones or achievements are you most proud of?
A. Wigs R Us Toronto’s success can be seen in our positive impact on our customers’ lives. The feedback and stories we receive from satisfied customers are the most rewarding milestones. I’m incredibly proud of knowing that we have made a difference and helped people regain their confidence during difficult times.
Q: What are your plans and goals for Wigs R Us Toronto? Are there any new initiatives or expansions in the pipeline?
A. In the future, we plan to expand our reach and continue to serve more cancer patients in need. We are exploring partnerships with hospitals and the alopecia society. Our commitment to helping people feel confident and beautiful remains at the core of everything we do, and we are excited about what the future holds for Wigs R Us Toronto.
Closing:
Q: Is there anything else you would like to share with our readers about Wigs R Us Toronto or your journey as a business owner?
A. Be kind to yourself!
Q: Do you want to add something else we didn’t cover? No
Thank you for taking the time to answer our questions. We appreciate your insights and look forward to sharing your story with our readers.
